Impartiality Statement

Certible’s top-level management is committed to acting with neutrality and impartiality in all of its activities.

All of Certible’s processes and procedures are designed to identify and eliminate potential prejudice, bias or conflict of interest, ensuring objectivity throughout the certification process. All Certible employees are thoroughly trained on this important topic.

Certible conducts risk assessments both regularly and on an ad-hoc basis to identify, analyse, and mitigate any potential threats to objectivity. This ensures absolute fairness and impartiality in the administration, processing, and scoring of certification exams.

Managing Conflict of Interest

Certible recognises the potential for conflicts of interest within the certification process. As part of our risk management procedures, we actively identify and address any threats to impartiality or potential conflicts of interest.

Potential threats to impartiality or objectivity are constantly identified, documented, analysed and minimised. All Certible personnel with access to certification decisions or examination content sign individual impartiality and conflict-of-interest declarations, which are reviewed on a regular basis.

Independence from Commercial Influence

Certible is authorised or licensed by multiple scheme owners to deliver their certifications. These appointments do not grant any scheme owner, training partner, or other commercial party operational or financial influence over individual certification decisions. Certible does not provide training and has no financial interest in whether a candidate passes or fails.

Certible’s revenue is derived solely from certification-related services. It does not depend on any single scheme owner, training provider, or candidate group, and its financial position does not create pressure to favour any particular certification outcome. Certification decisions, appeals, and complaint outcomes are taken by Certible independently, based solely on the applicable scheme criteria and the evidence presented.

Safeguarding Impartiality

In addition to the processes described above, Certible maintains a dedicated mechanism to oversee impartiality across its certification activities. Drawing on the perspectives of interested parties — including candidates, employers, scheme owners, and training providers — this mechanism reviews matters that could affect the neutrality or integrity of certification, and feeds its findings back into our risk management and continual-improvement processes. Decisions of the certification body cannot be overridden by any party with a commercial interest in the outcome.

Scoring

Certible secures objectivity by having exams automatically marked, as far as possible. Certible’s automated scoring mechanism has been built and thoroughly tested for precision, consistency and impartiality.

Where exams or written assignments cannot be automatically evaluated, an examiner is selected according to a clearly defined process, which may vary depending on the examination board. Where the scheme owner defines the examiner-assignment rules, Certible follows those; otherwise the selection follows Certible’s internal quality-management procedures and excludes any individual with a conflict of interest relating to the candidate or the assessment.

Accessibility / Special Needs Accommodation

Certible is committed to making its certification services available and accessible to all candidates, regardless of disability or special requirements. This includes, for example, adapting our examination software for candidates with visual impairments or ensuring physical accessibility at exam locations.

Find more information about special accommodations on our exam support page.