Remote Exams

When can I take my remote exam?

We are very flexible and want all candidates to be able to take their chosen exam at a time suitable to them. On our exam registration page you can submit your preferred exam date & time.

How can I register for my remote exam?

To register, visit our exam registration page. Once registered, you will receive a confirmation email.

As your exam date approaches, you will receive another email containing all the details of your session and the link to access your personal exam portal.

Exam Regulations

The original exam regulations as defined by each exam’s respective board still apply. All aspects of the exam besides the requirement for a physical presence remain unchanged, including:

• Exam rules
• Duration (including any applicable extra time rules)
• No external aids are permitted
• Certification fees
• Identification requirement
• Breaks are not permitted during the exam

Additional exam regulations

• All Certible exams are “closed-book” exams, external aids of any kind are prohibited.
• It is not permitted to take notes, whether electronically or otherwise.
• Candidates must take the exam in full screen.
• Copying, recording or saving of exam questions, or attempting to do so, is not allowed. Exam questions are the intellectual property of their respective boards and in case of a breach of copyright the boards can take direct legal action against candidates (penalty up to EUR 10.000,- per question).
• Once the exam has started, leaving the browser window or ending fullscreen mode will immediately lock the exam. The use of aids such as notes, books, documents, or other electronic resources is strictly prohibited. The candidates attention must remain focussed on the screen throughout the exam. The wearing of headphones or headsets is also not permitted. Communication with others of any type is prohibited.
• If our invigilator suspects a breach in the exam regulations, the exam attempt will be forfeited. This decision is at the invigilator’s discretion and is final.

Technical requirements for remote exams

This specification is intended as a guide for a smooth exam attempt. If these requirements present difficulties please contact us; we will work to find a solution.

• An undisturbed workplace
• A fast, stable internet connection (>1MBps)
• High quality webcam and microphone
• Computer with one a chromium based browsers, e.g., Google Chrome or Microsoft Edge, in a current version

Note: Certain exam levels and certifications require the Safe Exam Browser (SEB). If your exam requires SEB, you will be notified during registration and provided with installation instructions. The Safe Exam Browser is compatible with Windows and macOS.

Troubleshooting technical issues

If you encounter technical difficulties during your remote exam, here are the most common solutions:

Video or audio not working

• Browser compatibility: Ensure you are using Google Chrome or Microsoft Edge in their latest version
• Check permissions: Verify that your browser has permission to access your camera and microphone
  • Chrome: Settings > Privacy and security > Site Settings > Camera/Microphone
  • Edge: Settings > Privacy, search, and services > Site permissions > Camera/Microphone
• Network restrictions: In corporate or restricted environments, contact your IT administrator to ensure the following are enabled:
  • WebSocket connections
  • TURN server access (and UDP traffic allowed)
  • WebRTC functionality

Missing browser permissions

Our exam platform requires certain browser permissions to function properly:

• Camera and microphone access: Required for exam proctoring
• Clipboard access: Needed for secure exam functionality
• Window management: Required for fullscreen mode enforcement

The permissions may be reviewed and adjusted in your browser settings.

• Chrome: Settings > Privacy and security > Site Settings > Camera/Microphone
• Edge: Settings > Privacy, search, and services > Site permissions > Camera/Microphone

Second screen detected

If a second screen is detected but you only have one physical monitor, this may be caused by:

• Docking Station Artifacts: If you have a laptop with a docking station, there might be inactive ports being detected
• Virtual Display Drivers:
  • Software like DisplayLink, Spacedesk, or virtual display adapters
  • Remote desktop tools (TeamViewer, AnyDesk, etc.)
  • Graphics card utilities creating virtual displays
• Disconnected Monitor Memory: Windows sometimes retains a “ghost” display from a previously connected monitor. This can happen if a second monitor was unplugged but not properly removed from display settings.
• Graphics Card Virtual Outputs:
  • Some GPUs create virtual displays for recording/streaming software
  • NVIDIA/AMD control panels may have virtual display features enabled
• Accessibility/Development Tools:
  • Screen reader software
  • Developer tools that create virtual displays
  • Display management utilities

Additional troubleshooting steps

• Disable VPN connections during your exam
• Close unnecessary browser tabs and applications
• Restart your browser before starting the exam
• If using corporate networks, try switching to a personal network or mobile hotspot
• Disable browser extensions (ad blockers, translators, etc.)

If technical issues persist, please contact our support team immediately, support@certible.com. We will work with you to resolve any problems and ensure you can take your exam successfully.

Privacy and data protection with Certible remote exams

We at Certible are of the firm belief that remote exams are possible without compromising privacy or data protection. We go far beyond mere GDPR compliance in our respect for your privacy:

• ID verification is performed exclusively in real time - we do not save any copies, screenshots or video of candidates’ identity documents.
• The entire exam and all data are hosted and transmitted within the EU. Exam supervision is only performed by Certible’s permanently employed invigilators within the EU - we do not use outsourcing or freelancers.

×