Recording of ISTQB® remote exams

The ISTQB® requires all exam providers worldwide, including Certible, to record remote-proctored exam sessions.

This page summarises how Certible handles these recordings. The binding description is in our Privacy Policy.

Under what circumstances will recordings be reviewed?

Recordings are reviewed by authorized Certible personnel only in one of these three cases:

• A candidate appeals against the termination of an exam by Certible due to a breach of the exam regulations, or due to the proctor’s behaviour.
• A candidate complains about the proctor’s behaviour during the exam.
• Certible investigates a suspicion of cheating or fraud by the candidate, in line with the applicable exam regulations.

Appeals and complaints must be submitted within the appeals period.

Who will recordings be shared with?

Recordings are processed and stored exclusively by Certible. They are not passed on to third parties unless we are legally required to do so.

How long will recordings be stored?

Recordings are stored for the duration of the appeals period against termination of the exam or the proctor’s actions and deleted after this has elapsed, regardless of whether the exam was passed or failed. See Exam Support for more information.

If an appeal or complaint has been submitted, or a suspicion of cheating or fraud is being investigated, the recording may be kept until the matter is closed.

On request, a recording can be deleted before the appeals period has elapsed, if the candidate contacts us and waives their rights of appeal and complaint based on the recording.